SAN FRANCISCO (AP) — Samsung says it’s halting sales of the star-crossed Galaxy Note 7 smartphone after a spate of fires involving new devices that were supposed to be safe replacements for recalled models.
The company says consumers with original Note 7 devices or replacements they obtained after the recall should turn off the power and seek a refund or exchange them for different phones.
The announcement follows several new incidents of overheating last week and deals a further blow to the world’s largest smartphone company. U.S. consumer safety officials said they’re investigating five incidents of fire or overheating since the company announced a recall last month.
Leading wireless carriers have already said they would stop distributing new Note 7 phones as replacements for the earlier recall.
The Consumer Product Safety Commission is telling people to stop using the phones all together.
If you have a Samsung Galaxy Note 7, Samsung has instructions on what you should do: http://www.samsung.com/us/note7recall/